ju99 Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between each individual ("User") who uses the ju99 platform ("Platform", "Site", or "Service") and the entity operating ju99 ("ju99", "we", or "Company").

By accessing or using our website, mobile interface, or any related service, you are considered to have fully read, understood, and accepted these Terms. If you do not agree with these Terms, please refrain from using the platform.

ju99 reserves the right to modify or update these Terms at any time. We will post a notice on the platform for significant changes. Continued use of the service after any changes constitutes acceptance of the new Terms.

2.1 Age Requirement

Only individuals aged 21 or older may open an account on ju99 and use betting or gaming services. If false information is provided during age verification, the account will be immediately closed and the associated balance may be forfeited.

2.2 One Account Policy

Each individual may operate only one account. If multiple accounts belonging to the same person are detected, all accounts will be suspended and all pending transactions including bonuses will be cancelled.

2.3 Accurate Information

The name, address, date of birth, and contact details provided at registration must be completely accurate and up to date. If any account information changes, the user must inform our support team immediately. Providing false or incorrect information is a violation of ju99's terms and may result in account closure.

2.4 Account Security

Keeping your account password and login details confidential is entirely your responsibility. You are personally responsible for all activity carried out from your account. If you suspect unauthorized access, contact us immediately through our 24/7 live chat or email.

3.1 Placing Bets

Once a bet is confirmed, it cannot be changed or cancelled. Please verify all details carefully before placing a bet. If a bet is accepted incorrectly due to a technical error, ju99 reserves the right to cancel that bet and refund the relevant amount.

3.2 Game Results

All game results are determined by the ju99 platform's servers. Our Random Number Generator (RNG) system ensures fair and impartial outcomes. In the event of any dispute over a result, ju99's decision will be considered final.

3.3 Prohibited Activities

• Betting or gaming using bots or automated software.
• Exploiting weaknesses in the game system or software bugs.
• Attempting to access or harm another user's account.
• Participating in collaborative betting or game manipulation.
• Using the platform for money laundering or illegal financing.

5.1 Welcome Bonus

New users are eligible to receive a 100% welcome bonus on their first deposit, up to ৳8,000. The following conditions must be met to receive this bonus:

• The minimum first deposit must be ৳100.
• The bonus amount must be wagered 10 times (10x) in total bets.
• Bonus funds cannot be withdrawn until the wagering requirement is met.
• The bonus must be used before it expires — the expiry period will be stated with each bonus.

5.2 Other Promotions

ju99 periodically offers cashback, reload bonuses, free spins, and special event offers. Each offer has its own terms which are clearly stated on the offer page. As a general rule, multiple bonuses cannot be combined at the same time unless specifically permitted.

5.3 Bonus Abuse

Abusing the bonus system — such as creating multiple accounts to claim bonuses, attempting to cash out bonuses without taking on any meaningful risk, or any other unethical method — may result in cancellation of all bonuses and permanent closure of the account.

ju99's VIP program has four tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.

Users are promoted to higher VIP tiers based on consistent active participation and loyalty. Cashback is automatically credited to the account at the start of each week. Wagering requirements may apply to cashback amounts — full details are available on the VIP page.

ju99 reserves the right to modify the VIP program rules at any time. Members will be notified in advance of significant changes.

7.1 Closure at User Request

Any user may request closure of their own account at any time by contacting us. Pending withdrawals will be processed before the account is closed, and any bonus balance will be cancelled.

7.2 Suspension or Closure by ju99

ju99 reserves the right to suspend or permanently close an account without prior notice in the following cases:

• Violation of any provision of these Terms.
• Providing false or fraudulent information.
• Fraudulent, illegal, or suspicious activity.
• Violation of applicable laws or regulations.
• Operating multiple accounts.

In such cases, the actual deposit balance (excluding bonuses) will generally be refunded, but may be held during an investigation.

ju99 believes in responsible gaming. We encourage our users to enjoy gaming for entertainment, not as a way to solve financial problems.

• Stay within your budget and never bet more than you can afford.
• Avoid repeatedly chasing losses.
• Contact our support team to set your own deposit limits.
• Use the Self-Exclusion facility if needed.

For responsible gaming tools and more information, visit our Responsible Gaming page.

Protecting your personal information is very important to us. We keep all your data secure using SSL encryption technology. To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy.

We do not sell or share your personal information with third parties, however information may be disclosed to service provider partners and as required by legal obligations in accordance with applicable rules.

All content on the ju99 platform — including logos, graphics, text, software, and design — is the intellectual property of ju99. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission is prohibited.

Third-party game software (such as games from Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt) operates under their respective intellectual property rights.

11.1 Service Continuity

ju99 endeavors to ensure uninterrupted service through reasonable efforts, however the service may be temporarily disrupted due to technical issues, maintenance, or emergencies. ju99 will not be liable for any losses arising from such disruptions.

11.2 Financial Loss Liability

Users should be fully aware of the potential for financial loss in gaming or betting. ju99 accepts no liability for losses resulting from game outcomes.

11.3 Third-Party Links

If you access any third-party service or content from our platform, the terms and conditions of that third party will apply. ju99 bears no responsibility in such cases.

For any complaint or dispute, please first try to resolve it directly through our 24/7 Bengali live chat or email. We are committed to resolving most issues quickly and amicably.

• Live Chat: available 24/7 through the chat button on the site.
• Email: [email protected]

After a written complaint is submitted, we generally provide an initial response within 48 hours. More complex matters may take additional time to resolve.

If a dispute against a ju99 decision needs to be settled at a judicial level, it will be governed in accordance with applicable laws and jurisdictional regulations.

13.1 Amendment of Terms

ju99 reserves the right to amend these Terms and Conditions at any time. A notice will be published on the platform for significant changes. Continued use of the platform after an amendment will be taken as acceptance of the new Terms.

13.2 Severability

If any provision of these Terms is found to be invalid or unlawful, the remaining provisions will continue in full force and effect.

13.3 Entire Agreement

These Terms and Conditions, the Privacy Policy, and the Responsible Gaming Guidelines together form the entire agreement between the user and ju99 and supersede all previous oral or written understandings.

If you have any questions about these Terms, please contact our support team at [email protected] or through 24/7 Bengali live chat.