ju99's Privacy Policy

1 Introduction and Scope of Policy

ju99 ("we", "us", or "the platform") provides a reliable online betting and casino service for users in Bangladesh. When you use our website ju99.cam, create an account, or use any of our services, you voluntarily share certain information with us. This Privacy Policy ("Policy") gives you full transparency about our practices regarding that information.

This Policy applies to anyone who uses our services, whether they are a registered member or simply browsing the website. Our Terms and Conditions complement this Privacy Policy and both documents should be read together.

We commit that your personal information will never be sold or shared with third parties in any way that goes beyond the purposes described in this Policy. If you have any questions about our privacy policy, please contact us at [email protected].

2 What Information We Collect

We collect your information in several ways. Below we describe in detail the different categories of information and how they are collected.

2.1 Information You Provide Directly

When registering an account, using our services, or getting in touch, you share the following information with us:

• Full name and date of birth (required for age verification — for those aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form; we cannot view your password in plain text under any circumstances)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account number (where applicable)
• National ID card or passport number (when identity verification is required)
• The content of your communications with our customer support team

2.2 Automatically Collected Information

When you visit our platform, certain technical information is collected automatically:

• IP address and geographic location (up to country and city level)
• Browser type, version, and operating system
• Device information (mobile, tablet, or desktop)
• Page visit time, duration, and navigation path
• Game play history, betting times, and transaction logs
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For fraud prevention, age verification, and payment processing purposes, we sometimes receive information from trusted third-party service providers (such as payment gateways or identity verification services). This information is always collected on a legal basis and handled through secure methods.

3 Purpose of Data Use

We use the information we collect only for lawful and specific purposes. The main purposes for which we use your information are described below:

3.1 Account Management and Service Delivery

• To create, verify, and keep your account secure
• To process deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳800)
• To run betting and gaming services smoothly
• To apply bonuses and promotions correctly (such as the 100% welcome bonus)
• To manage the VIP program — across four tiers from Bronze to Platinum

3.2 Security and Legal Compliance

• To verify your identity and age (for those aged 21 and above only)
• To detect and prevent fraud, money laundering, and other illegal activity
• To comply with applicable legal obligations and keep investor information secure
• To ensure responsible gaming and monitor for problematic behaviour

3.3 Improved Services and Communication

• To enhance your experience and offer personalised services
• To process customer support requests (24/7 Bengali live chat)
• To resolve technical issues on the platform
• To send promotional messages and updates where you have given your consent

4 Cookies and Tracking Technologies

Cookies are small text files that our website stores in your browser. We use different types of cookies to ensure a secure and improved service.

4.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and running core functionality. Disabling these will prevent the platform from working properly.
• Functional Cookies: Remember your preferences (such as language selection and notification settings).
• Analytics Cookies: Collect visit statistics, which help us improve our services.
• Security Cookies: Used for fraud detection and account protection.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may disrupt login and transaction functionality. We recommend keeping only third-party advertising cookies turned off while leaving necessary cookies enabled.

5 Data Sharing and Disclosure

ju99 does not sell your personal information. However, in the limited circumstances below, we may share information with third parties:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technology services, and customer support. They receive only the information needed to carry out the specific service and have privacy agreements in place with us.

5.2 Legal Requirements

In the case of court orders, government directives, or legal obligations, we may disclose relevant information to the appropriate authorities. In such cases, we always provide only the minimum information required.

5.3 Fraud Prevention

Information necessary to detect and prevent fraud, money laundering, or other illegal activity may be shared with specialised security partners.

5.4 What We Never Do

• We do not sell your information to marketing companies
• We do not allow third parties to use your information to advertise directly to you
• We do not use information for purposes beyond those described in this policy

6 Data Retention and Deletion

We retain your information only for as long as it is necessary or legally required.

6.1 Retention Periods

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of five years as required by law.
• Customer Support Communications: Retained for up to two years after account closure.
• Log Data and Browsing Information: Automatically deleted after 90 days as a general rule.

6.2 After Account Closure

If you wish to close your account, please contact us at [email protected]. After closure, we will securely delete unnecessary information. However, some information may need to be retained for a set period due to legal obligations.

7 Data Security Measures

ju99 follows industry-standard technical and organisational measures to protect your personal information.

7.1 Technical Security

• All data transmissions are protected by SSL/TLS encryption
• Passwords are always stored using strong hashing algorithms
• Payment information is handled in accordance with the international PCI-DSS standard
• Firewall and intrusion detection systems are active at all times
• Servers and databases are kept in secure, access-controlled environments

7.2 Organisational Security

• Only authorised staff have access to specific data
• All staff receive regular training on data privacy
• A plan is in place for rapid response in the event of a security breach

7.3 User Responsibilities

The security of your account also depends in part on you. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, notify us immediately via our 24/7 live chat or at [email protected].

8 Your Rights and Controls

We believe you should have full control over your own information. Your rights are described below:

8.1 Right to Access

You may request a copy of the information we hold about you at any time. We will respond within 30 days of receiving your request.

8.2 Right to Rectification

If any of your information is incorrect, you can correct it directly from your account settings or send a request to [email protected].

8.3 Right to Erasure

In certain specific circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Right to Opt Out of Marketing

You may stop receiving promotional emails or messages at any time. Every marketing message includes an unsubscribe option. However, transaction-related and security messages cannot be stopped, as they are an essential part of the service.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, first send a written complaint to [email protected]. We will aim to respond within 14 business days.

9 Protection of Minors

ju99's services are for those aged 21 and above only. We never knowingly collect information from minors.

We verify age at registration and carry out additional identity confirmation where necessary. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information. Parents are advised to monitor their children's internet use. Further details are available on our Responsible Gaming page.

10 Policy Changes and Updates

We may update this Privacy Policy from time to time in response to changes in our services, legal requirements, or advances in technology.

For significant changes, we will send a notification to your registered email and/or display a special notice on the website. Continued use of the platform after a change will be taken as acceptance of the updated policy.

The latest version of the policy will always be available on this page. You can confirm you are reading the most current version by checking the "Last Updated" date at the top of the page.

11 Contact Us

Please get in touch with us for any questions, concerns, or requests related to the privacy policy. Our support team is always here for you.

For more information, please also visit our About Us, Terms and Conditions, and Responsible Gaming pages.